Zoom Video and Audio Not Working? Here’s How to Troubleshoot - 1. Check Your Speaker Settings
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Driver Easy will automatically recognize your system and find the correct drivers for your exact audio device, and your Windows version, and it will download and install them correctly:. So does the driver update get your Zoom audio back on track?
If not, there are a few more fixes to try. You need to configure the sound settings on your computer properly before Zoom can access your speaker and microphone.
An out-of-date operating system might trigger various weird issues including Zoom sound not working. For better performance and stability of Windows, make sure you check for the updates regularly. Once done, restart your computer for the changes to take full effect, and you should be hearing the sound on Zoom normally. Have further questions or suggestions? Please feel free to share your comment below. Brinksley is a technical writer at Driver Easy.
She writes guides, tutorials and tips with easy steps to help people solve annoying computer issues. Being a tech enthusiast, she enjoys exploring the latest technical trends and effective solutions to PC problems, as well as presenting them in her writing. To install Driver Easy Click. Brinksley Hong Last Updated: 5 months ago.
Details required :. Cancel Submit. Thomas Medicielo Independent Advisor. Hello BeverlyToyama1 , Thank you for reaching out! My name is Thomas M. I would be more than happy to assist you and I hope that my assistance will result in a successful solution to your issue. Since you described in your scenario that the others in your meeting could see you but not hear you and I am assuming that you could hear them , that to me is indicative of an issue with Output.
Instead, you should change the sound settings via the Zoom meeting. You can do this one three ways: 1. Before you join the meeting, you should see an option to test your computer audio. As a rule of thumb, I always check my audio to ensure I can hear the other meeting attendants and that they can hear me. You can test both your speakers and your microphone at this time. If you have the Zoom app installed, you can go to the settings the icon is in the shape of a gear.
Then go to Audio. From there you can change what you need for you Microphone. If you are already in the meeting, you can click on the arrow pointing upwards next to the Mute button. From there you can change speaker and microphone as well as test both.
I hope these solutions provided the information you needed. Please let me know if you need further assistance. Regards, Thomas M. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Thomas Medicielo's post on June 5,
How to fix common Zoom audio problems on desktop and mobile | Android Central.
You can connect via your computer's audio, or by dialing into a phone number. You should choose the option that gives you the best sound quality, but only choose one, otherwise you'll experience unwanted echo. Make sure to check that your microphone isn't picking up sound from your speaker if you are using an external speaker.
Echo can also occur if you're too close to another person who is on the same Zoom call. One of the most controllable things you can do to improve audio quality during a Zoom meeting is to check your proximity. Too close to the microphone can make your voice sound muffled and accentuate all sorts of unwanted breathing and saliva noises.
If you sit too far away, you risk being drowned out. If you're using a microphone built into your computer or webcam, you should position yourself within two feet of it. With an external microphone, the ideal position should be about six inches away.
Zoom, in its default settings enables a suite of sound enhancements to dumb down background noise. The downside is that using these settings can sometimes make your audio choppy. Alternatively, there apps to access that can work better than Zoom's built-in offering.
If background noise is a problem during a meeting you could try Krisp , an AI-powered noise-cancellation extension for Zoom and other video conferencing apps that can help eliminate background noise from your calls.
This works well if you're working in an environment where you can't move your device, and suffer from unwanted noise like traffic sounds or ambient conversation in unavoidable. Successful meetings are dependent on monitoring and troubleshooting. While Zoom is a reliable video and audio conferencing tool, like all UC tools, you can experience poor video and call quality, as well as usage, service and security issues.
Video and sound quality problems can occur from any device, and with the prevalence of remote working, the problems can become more and more complex. Zoom's out-of-the-box performance management tools won't work in the multi-vendor environment that most enterprises face. Zoom call availability extends across multiple user devices in the office and at home, including laptops, smart phones and mobile devices, desk phones, soft phones, video clients, USB, and audio devices and much more.
Check you're not muted: When you join a Zoom meeting you'll normally have to click to activate the microphone, because you're muted. Look for the microphone icon in the bottom left hand corner, if it's crossed out, click it to unmute your microphone.
If you're on the mobile app, you'll have to "join with audio" to be able to speak or hear sound. If using an external microphone: Many external mics have they own mute feature - make sure the mic itself isn't muted.
Check your Bluetooth connection: If you join a call and no one can hear you, check you're not connected to a Bluetooth headset elsewhere in the house. It might be that an existing connection has claimed your audio. Or, if you want to use a Bluetooth headset, make sure it's properly connected to the device running Zoom. Check the audio source in Zoom: If you're in a call and no one can hear you, you can click on the up arrow to expand the audio button in the Zoom app. You'll then see the options available on your computer so you can use the correct microphone.
Check the audio settings in Zoom: Similar to above, if you're not in a meeting you can open Zoom, open the settings and head to "audio". Here you'll have the option to set your preferences as well as test the microphone and speaker on your PC to see if it's working. If your mic is too quiet, you can turn up the levels here. My Mac can't access the mic: Sometimes your Mac might say it can't access the microphone and ask you to restart.
This might then ask for admin permission. Entering your details can then correct the mic fault without having to restart. Ensure your PC audio settings are correct: If you've not been able to fix the problem through Zoom itself, then check your settings or preferences on your computer.
Zoom has been a great solution for people who want to connect with their coworkers, friends, and family from home. If your audio or video has begun to experience problems while using Zoom, there is a fix for your situation.
We can help you learn how to troubleshoot when these situations happen to you. Call or answer from any device Zoom has quickly become the default video chatting service during this period of self-isolation and is available to use on pretty much every major platform, including Android and Chrome OS.
A good microphone, a quality headset, or even just better earphones with a built-in microphone can go a long way towards making your next Zoom call a better experience for everyone involved.
It's well-beloved for its four pickup patterns, which let you steer the microphones for different recording situations. This is easily one of the most affordable options available if you want a headset. It features 7. The 1MORE Piston Earphones are a fantastic choice thanks to the degree angled design, which allows the earbuds to sit better in your ear canal.
The in-line mic makes it easy to chat on the phone without much background noise and includes playback controls if you're listening to some tunes.
When he's not writing about smart home gadgets and wearables, he's defending his relationship with his smart voice assistants to his family.
- Common Zoom problems and how to fix them
Was this reply helpful? Yes No. Sorry this didn't help. Thanks, Thomas. I'll try your suggestions, though, and appreciate your help. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. However, the other evening, the others could see me, but could not hear me.
I think last week my input was set at stereo mix. Should I have selected microphone?? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Thomas Medicielo Independent Advisor. Hello BeverlyToyama1 , Thank you for reaching out! My name is Thomas M. I would be more than happy to assist you and I hope that my assistance will result in a successful solution to your issue.
Since you described in your scenario that the others in your meeting could see you but not hear you and I am assuming that you could hear them , that to me is indicative of an issue with Output. Instead, you should change the sound settings via the Zoom meeting. You can do this one three ways: 1.
Before you join the meeting, you should see an option to test your computer audio. As a rule of thumb, I always check my audio to ensure I can hear the other meeting attendants and that they can hear me. You can test both your speakers and your microphone at this time. If you have the Zoom app installed, you can go to the settings the icon is in the shape of a gear.
Then go to Audio. From there you can change what you need for you Microphone. If you are already in the meeting, you can click on the arrow pointing upwards next to the Mute button.
From there you can change speaker and microphone as well as test both. I hope these solutions provided the information you needed. Please let me know if you need further assistance. Regards, Thomas M.
Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Thomas Medicielo's post on June 5, Hi BeverlyToyama1, Not a problem.
Let me know if that doesn't work, we can try to troubleshoot further. If you already have the Zoom app on your computer, click on it to open the Zoom app. From there, on the top right of the Zoom app, there should be a little gear icon.
That is the settings icon. From there you can go to Audio in order to get there. It details how to do it. In reply to Thomas Medicielo's post on June 6, Be safe, take care. This site in other languages x.
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